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Frequently Asked Questions

From ingredients to shipping, we’ve gathered the most common questions to help you feel confident and cared for as you shop.

What makes your candles non-toxic?

Our candles are crafted using premium coconut wax, cotton wicks, and phthalate-free fragrance oils that are rigorously vetted for safety. We source our materials exclusively from trusted suppliers who prioritize transparency and clean ingredients, and we review every safety data sheet to ensure nothing harmful ends up in your home.

What kind of wax do you use?

We use a luxurious coconut wax blend that burns exceptionally clean and slow, giving you more hours of fragrance without compromising air quality. It’s a sustainable, renewable alternative to paraffin and soy, and delivers an even, beautiful burn.

Are your fragrance oils truly safe?

Yes. All of our fragrance oils are free from phthalates, parabens, and other harmful toxins. We carefully research every blend to ensure it’s safe to use in your space — so you can breathe easy while enjoying your favorite scent.

Do your candles contain essential oils?

Our candles are scented with a blend of essential oils and high-quality non-toxic fragrance oils to create complex, long-lasting aromas. This allows us to craft unique fragrances that are safe, luxurious, and beautifully layered.

Why are non-toxic candles more expensive?

We believe in luxury without compromise — that means using premium materials that are safe, clean-burning, and ethically sourced. Each candle is hand-poured in small batches to ensure quality and care, making them more costly to produce but infinitely better for your space and well-being.

Do you offer any discounts?

Yes! First-time customers receive $10 off their first order when they subscribe to our email newsletter. We also offer occasional seasonal promotions — be sure to follow us on Instagram and sign up for emails so you never miss out.

Are your candles eco-friendly?

Absolutely. In addition to using sustainable wax, our vessels are reusable and recyclable, and our packaging is plastic-free and minimal by design. We believe elegance and sustainability should go hand-in-hand.

Do your candles contain paraffin?

Never. We do not use paraffin wax in any of our products. Paraffin is a byproduct of petroleum that can release toxins when burned — something we consciously avoid.

How should I care for my candle?

To get the best performance:

  • Trim your wick to ¼” before each burn
  • Let the wax melt to the edge of the vessel during every use (especially the first burn)
  • Burn for no more than 3–4 hours at a time
  • Keep away from drafts, pets, and children

Proper care helps ensure a clean, even burn and extends your candle’s life.

Where do you ship?

We currently ship within the United States and Canada. All orders are carefully packed to ensure your candles arrive beautifully and safely. We hope to expand our shipping options in the future — be sure to join our email list to stay updated.

How long will it take to receive my order?

All orders are processed within 3–5 business days, then shipped via standard USPS or UPS. You’ll receive a tracking number as soon as your order is on its way. While shipping times may vary slightly by location, most U.S. and Canadian orders arrive within 3–7 business days after dispatch.

What is your return policy?

All sales are final. However, if your order arrives damaged, please email us a photo within 48 hours of delivery, and we’ll gladly offer a full refund or exchange. We want you to love your candle experience — and we’ll always make it right if something goes wrong in transit.